Privacy Policy
Last updated: January 2026
1. Who we are
This Privacy Policy explains how Ellenox Ltd (“Ellenox ”, “we”, “us” or “our”) collects, uses and protects your personal data when you use our website, request a quote, purchase products, or contact us.
For the purposes of UK data protection law, we are the data controller of your personal data.
2. How to contact us
If you have any questions about this policy or want to exercise your rights, you can contact us at info@ellenox.uk.
3. The personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact details (name, email address, phone number, address/city)
- Quote and installation information (property details, electrical set-up, preferred installation dates, notes you provide)
- Vehicle and charging details (vehicle model, charging preferences, charger configuration where relevant)
- Order and payment information (items purchased, invoices, payment status). We do not store full card details.
- Technical data (IP address, device/browser info, pages visited, approximate location derived from IP)
- Marketing preferences (whether you opted in/out of marketing)
4. Where we get your data from
- Directly from you (forms, checkout, emails, phone calls)
- From your device when you use our website (cookies and similar technologies)
- From partners involved in delivering services you request (e.g., installers), where necessary
5. How we use your data and our legal bases
UK GDPR requires us to have a lawful basis for using your data. We use your data for the purposes below:
- To respond to enquiries and provide quotes (e.g., contacting you about a consultation) — legitimate interests and/or pre-contract steps
- To process orders and deliver products/services — contract
- To arrange installation where requested (including sharing details with an installer) — contract and/or legitimate interests
- To provide customer support — legitimate interests
- To manage payments, accounting and fraud prevention — contract, legal obligation and legitimate interests
- To improve our website and services (analytics, performance, debugging) — legitimate interests (and consent where required for cookies)
- To send marketing (news, offers) — consent where required under PECR, or legitimate interests where permitted (you can opt out any time)
6. Marketing communications
We will only send you marketing emails or SMS where we are allowed to do so under PECR. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at info@ellenox.uk.
7. Cookies and similar technologies
We use cookies and similar technologies to make the website work, improve performance and understand how it is used. Where required, we will ask for your consent before placing non-essential cookies. You can manage your cookie preferences at any time.
8. Who we share your data with
We do not sell your personal data. We may share it with trusted third parties, such as:
- Installation partners (only the details needed to provide the service you requested)
- Payment and fraud prevention providers
- Delivery and logistics providers
- IT, hosting and website service providers
- Professional advisers (e.g., accountants, insurers) where necessary
Where we use service providers, they act under appropriate contractual terms and are required to protect your data.
9. International transfers
Some of our suppliers may process data outside the UK. If we transfer personal data internationally, we will ensure appropriate safeguards are in place (for example, UK adequacy regulations or approved contractual protections).
10. How long we keep your data
We keep personal data only for as long as needed for the purposes described in this policy, including legal, accounting and reporting requirements. As a general guide:
- Quote and enquiry records: typically retained for a reasonable period to manage follow-ups and support
- Order and invoice records: retained as required for accounting and tax purposes
- Marketing preferences: retained until you opt out or we no longer need the information
11. Security
We take reasonable technical and organisational measures to protect your personal data, including access controls, secure storage and encryption where appropriate. No method of transmission or storage is 100% secure, but we work to maintain safeguards proportionate to the risks.
12. Your rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (in certain circumstances)
- Restrict or object to processing (in certain circumstances)
- Request data portability (where applicable)
- Withdraw consent at any time (where we rely on consent)
To exercise your rights, contact us at info@ellenox.uk.
13. Complaints
If you are not satisfied with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO). We would appreciate the chance to address your concerns first, so please contact us before submitting a complaint.
14. Children
Our website and services are not intended for children, and we do not knowingly collect personal data from children.
15. Automated decision-making
We do not use your personal data to make solely automated decisions that produce legal or similarly significant effects about you.
16. Changes to this policy
We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page.